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Méfiez-vous de cette chaine de magasins qui ne s’intéresse qu’à votre argent, mais sans offrir le service qu’un client normalement constitué serait en droit d’attendre. Début juillet je passe deux commandes chez Brick, l’une pour un meuble de salon à tiroir, l’autre pour une table avec 4 chaises. Le magasin concerné est celui du Marché Central à Montréal. Le meuble de salon est en liquidation. Il s’agit d’un meuble de fin de série qui a été légèrement rayé. Je constate dans la salle d’exposition un autre meuble identique qui a reçu un choc beaucoup plus important. Son plateau est brisé à une extrémité.
J’indique au vendeur le meuble que je souhaite acheter. Il m’indique qu’il n’y aura pas d’erreur, puisque qu’il collera dessus mon numéro de commande. Bien entendu, c’est le mauvais meuble qui me serra livré. Devant mes protestations, le camionneur appelle son superviseur. Il m’est alors proposé d’annuler la vente ou un remboursement de 75 $, puisque l’autre meuble en bon état a été vendu à quelqu’un d’autre. J’avais besoin du meuble. J’ai accepté le remboursement partiel, quitte à le faire réparer par un artisan de mes connaissances. Premier point négatif de Brick.
La table et les quatre chaises sont neuves. La commande est payée comptant intégralement. Les meubles doivent être commandés chez un fabriquant et livrés au plus tard le 22 août. Il m’est recommandé de téléphoner début août pour fixer la date de livraison. Vingt minutes d’attente, d’abord en musique, puis ensuite en silence, après la traditionnelle expression « ce ne sera pas long », ce qui veut souvent dire le contraire. La personne qui me répond est plutôt brutale. « Votre livraison sera plutôt en octobre, sans garantie de date! » Devant mon irritation, elle me dit que le vendeur a du m’informer et si je ne suis pas content, je n’ai qu’à changer ma commande. Je lui réponds que je n’ai pas été averti d’un retard possible, mais plutôt de l’inverse. Sur le bon de commande figure :
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La personne du service à la clientèle m’indique qu’elle n’a aucune solution pour accélérer la commande. Je lui demande les raisons du retard. Elle me répond qu’elle n’en sait rien. Je souhaite alors parler à un superviseur, pour comprendre ce qui se passe et recevoir des informations précises sur la livraison effective du modèle de table commandé. À nouveau 15 minutes d’attente. Je tombe à nouveau sur une personne qui veut à nouveau toutes les informations. Impatient, je demande de pouvoir parler au superviseur. Il m’est répondu c’est impossible, il est occupé au téléphone. Deuxième point négatif.
Moralité : ne faites pas affaire avec Brick. Le client est du bétail, juste bon à payer! Je continuerai à vous informer de la suite de cette affaire…
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