Jeudi, 3 avril 2014

BMO MISE SUR LA TECHNOLOGIE...

Bill Downe, chef de la direction de la BMO

Plus de 40% des particuliers effectuent leurs opérations bancaires à l’aide d’un ordinateur.

 

La Banque de Montréal désire utiliser des méthodes d’analyse informatique poussées pour améliorer son service à la clientèle, a indiqué mardi son chef de la direction, Bill Downe.  Lors d’un discours à l’occasion de l’assemblée annuelle de l’entreprise, M. Downe a précisé avoir l’intention d’avoir recours aux données et aux perspectives d’analystes pour mieux comprendre les besoins des clients.
 
La Banque de Montréal poursuit le développement des services numériques pour ses clients, mais son grand patron croit que les activités de base de l’institution ne changeront pas. La banque calcule que 41 % des particuliers qui font affaire avec elle effectuent leurs opérations bancaires à partir de leurs ordinateurs, tablettes numériques ou téléphones intelligents.
 
EN SUCCURSALE
 
Et malgré une baisse correspondante des transactions réalisées aux guichets automatiques, le volume des transactions effectuées dans ses succursales est demeuré essentiellement le même, aux environs de 22 %, poursuit M. Downe.
 
La Banque de Montréal a dévoilé plus tôt cette année un profit de 1,06 milliard pour son premier trimestre, ou 1,58 $ par action, comparativement à celui de 1,04 milliard, ou 1,51 $ par action, un an plus tôt. Ces résultats sont attribuables à de meilleures performances dans l’ensemble des secteurs, ainsi qu’à de moindres provisions pour mauvaises créances.

BMO
Cet article est classé sous :BMO Technologie Transactions bancaires
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